Return Merchandise Authorization

In order to provide the highest standards of customer service, Masque requires the use of a Return Merchandise Authorization (RMA) number before accepting equipment that has been shipped back from a customer.

The use of an RMA number provides the following benefits:

• It allows Masque to anticipate equipment being returned. Masque can then contact the customer if the equipment isn't physically received in order to verify that it hasn't been lost in shipment.
• It allows the customer to clearly identify the reason for return and the expected results such as replacement, repair or return to stock.
• It allows the customer to follow the status of the equipment and see comments entered by technicians.
• It helps ensure that the customer is credited for equipment returned so the customer isn't charged for missing equipment when the remaining order comes back to the shop.